Get behind the gloves and meet Melissa Davis, Chief Operations Officer and “Happy Generator.”
Q: How do you define a successful engagement?
A: A successful engagement is one where, at the end of the project, our client is excited to utilize the solution we’ve put into place, and has gained additional insights regarding their overall marketing strategy.
Q: What do you enjoy about the customer experience?
A: I truly enjoy each engagement we have with our clients. It is enjoyable hearing the challenges they are facing and turning those opportunities into solutions. It is all about being able to help our clients and enabling them to have aha moments.
Q: What makes the nimblejack experience unique from other companies?
A: Everyone at nimblejack is focused and passionate, working together as a team to create a solution that is viable for our clients long term. Our commitment to our clients is unwavering.
Q: How is email streamlining the customer journey?
A: Email is helping us to reconsider how our clients communicate with their customers. It allows us to leverage the data that is available and use it to create a unique experience for each customer along their personal journey in a timely manner.
Q: You have been noted for your cheerful attitude around the office. What’s your secret?
A: Being cheerful is easy when you love what you do and the people you work with. I was fortunate enough to find my true passion—helping people.
Q: What do you love most about nimblejack?
A: That is easy—it’s the people! Our team makes it so easy to get up and want to come to work every day! I believe we have an environment that promotes many of the values I have as an individual, and it is great to see that shared within the company!